Automation Services

Automate the repetitive,
so people can focus on what matters.

SmartLink finds the work your team repeats every day and turns it into reliable automation. We connect scattered systems and data, and use AI to handle tasks that used to need a person's judgment.

We design, build and operate automation services end to end — from analysing your workflow to running the result in the cloud.

Contact us Explore services

Services

We cover the whole automation lifecycle, from workflow analysis to development and operations.

Workflow automation

We turn tasks people perform in the same order every day into rules that run on their own.

  • Collecting, cleaning and entering document and spreadsheet data
  • Generating and sending recurring reports
  • Moving approvals and notifications through a workflow
  • Scheduled jobs with alerts on failure

AI-powered automation

We use AI models to automate work that requires reading and judgment, not just fixed rules.

  • Classifying inquiries and routing them to the right person
  • Summarising documents, meeting notes and email
  • Drafting replies to frequently asked questions
  • Extracting key fields from unstructured documents

System integration

We connect the services and data you already use through APIs, eliminating copy-and-paste work.

  • REST API and webhook integrations between services
  • Messenger and email notifications
  • Database synchronisation and backup
  • Periodic collection of data from external services

Cloud operations

We build and run a stable cloud environment so your automation never stops.

  • Server and container environments on AWS
  • Security baseline: HTTPS, access control
  • Logging, monitoring and incident alerts
  • Deployment automation and maintenance

Use cases

Examples of work that can be automated. The actual scope is designed together to fit your environment.

Customer inquiries

Inquiry triage and replies

AI reads incoming email and web inquiries, classifies them by type, routes them to the right person and drafts replies to common questions.

Receive → AI classify → Assign → Draft reply
Reporting

Automated recurring reports

Data scattered across sources is gathered on schedule and turned into a report with tables and a summary, then sent automatically.

Collect → Aggregate → Summarise → Email
Documents

Document data extraction

Key fields are pulled from contracts, quotes and receipts and entered into your systems or spreadsheets automatically.

Upload → Extract → Validate → Save
Notifications

Event alerts

When an order, sign-up or error occurs, the right people are notified instantly by messenger or email.

Event → Evaluate rules → Notify
Data

Data synchronisation

Customer and product data stored in separate services is kept in sync on a schedule, removing manual reconciliation.

Read source → Detect changes → Sync → Log
Operations

Operational automation

Easy-to-forget tasks such as backups, health checks and certificate renewals run automatically on schedule.

Schedule → Run → Verify → Alert on issues

Why automate

What changes once repetitive work runs by itself.

Save timeHours spent on repetitive tasks go back to planning and customer work that needs people.
Fewer errorsReduce omissions and typos that come from retyping and copy-pasting.
Faster turnaroundWork is processed immediately by defined rules, regardless of office hours.
TraceabilityEvery step is logged, so issues can be found and fixed quickly.

How we work

Start small, prove the value, then expand as needed.

  1. DiscoverWe review your current workflow and tools together and find where automation has the biggest impact.
  2. DesignWe define integrations, data flows and exception handling, and agree on the architecture and scope.
  3. BuildWe build the core first, validate it with real data, and refine it based on feedback from actual use.
  4. LaunchWe deploy to a stable cloud environment and hand over usage and operations documentation.
  5. OperateMonitoring and alerts keep the automation running, and we improve it as your work changes.

Technology

Proven tools, chosen to keep things easy to maintain.

Cloud
Amazon Web Services (EC2, Route 53, SES)
Runtime
Docker containers, Nginx, Linux
Integration
REST APIs, webhooks, schedulers
AI
Large language model (LLM) APIs for classification, summarisation and extraction
Security
HTTPS (TLS), key-based access, least privilege
Operations
Log collection, monitoring, automated backups and renewals

FAQ

Frequently asked questions

What kind of work can be automated?

Most work that repeats in a defined order can be automated. Tasks that need judgment can often be automated too, using AI for classification, summarisation and drafting. Tell us about your workflow and we will review the possible scope together.

How long does a project take?

It depends on scope. Small automations start with the core feature and are validated quickly; larger projects are split into phases. We share a schedule after the discovery step.

How is pricing determined?

Pricing depends on the scope of work, the number of systems to integrate and whether ongoing operations support is included. We provide a quote after scoping the work with you.

Do we need to replace our current systems?

No. Wherever possible we keep the tools and services you already use and automate the connections between them.

Do you provide maintenance?

Yes. After launch we provide monitoring, incident response and improvements as your work changes.

How do you handle data security?

Traffic is encrypted with HTTPS, and server access is limited by key-based authentication and least privilege. We define the minimum data needed during the design phase.

Contact

Send us a short note about the work you would like to automate.

contact@smartlink.ai.kr

Including the task, the tools you use today and the result you want helps us respond faster.